Linux CD Shop - Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Knowing that your completely satisfied with your purchase is our top priority at LINUXCDSHOP.COM. If you need to return an item for replacement or for a refund, please find the appropriate category below, then simply follow the instructions for a prompt response.

Please Note: All returns to LINUXCDSHOP.COM require a Returned Merchandise Authorization Number (RMA). Any merchandise returned without an RMA number will be refused and sent back to the sender, NO EXCEPTIONS. There is a 15% restocking fee assessed on all returned products.

SOFTWARE We accept returns of un-opened software within 30 days of purchase. Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange. (Please see "Obtaining an RMA" below.) LINUXCDSHOP.COM GPL CD-ROMS We do not warrant or guarantee the software on these CD's. We only guarantee the media. We accept returns of LINUXCDSHOP.COM GPL CD-ROMS within 30 days on defective media only. (Please see "Obtaining an RMA" below.)

OBTAINING AN RMA Please obtain an RMA (Return Merchandise Authorization) number by simply e-mailing us. When sending this e-mail, please be sure to include your original order number, the title, and catalog number of the item you wish to return, and the reason for the return. SENDING THE ITEM BACK TO US Now that you have your RMA number, please pack the item safely and securely and write the RMA number on the outside of the package to ensure the proper return process. We do recommend insured shipping. Please allow 4-6 weeks for the credit to appear on your charge card statement. There is a 15% restocking fee and all shipping charges are your responsibility. Shipping costs are non-refundable. NO EXCEPTIONS.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are in US Funds

Incomplete and Incorrect Shipping Addresses

The customer is responsible for all shipping charges related to the reshipping of orders due to incomplete or incorrect shipping address information. If the incorrect address results in the the items being returned undeliverable then the item will be reshipped to the customer and the customer will be charged an additional shipping charge. If the incorrect address results in the loss of the items ordered then the customer is responsible for all expenses and is not eligible for a refund. In the event an order with an incorrect address is cancelled the customer is still charged the original shipping charge for the first shipping attempt along with the 15% restocking fee.

Complaints

If we should receive a complaint about any part of our service, by e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.